Claims Management

PMI Claims Helpline

Dealing with medical insurers doesn’t always go according to plan and with complex claims procedures and reduced access to hospital treatment, it is the patient who suffers when things go wrong. With such an emotive issue as Private Medical Insurance, this tends to be when individuals are most vulnerable and need the greatest support.

With a wealth of industry experience, MEC have developed a specialist in-house claims team dedicated to assisting our clients in all aspects of the claims procedure from initial authorisation right the way through to prompt settlement of the resulting invoices.

MEC will be the principle point of contact throughout the entire claims process and our dedicated team will work closely with each claimant to ensure that the members experience runs as smoothly as possible.

Each company will receive a dedicated Helpline number with named contacts and claimants will receive assistance in areas including sourcing specialists where appropriate, challenging insurers decisions, chasing medical reports and liaising with hospitals, medical secretaries and the insurer.

MEC will also manage the membership data on our bespoke claims system, ensuring that the insurer has accurate membership details at all times.

PMI Claims Support Service
All MEC clients have free access to our PMI Claims Support Service where our in-house claims team will assist in resolving issues which may arise during the claims process. Although members should still liaise with their insurance company in the first instance, MEC will intervene during the process should there be a problem. Whether this is a dispute with the insurer, dealing with a hospital chase-up letter or merely seeking clarification of the benefit limits, the MEC team will provide independent, professional and friendly assistance.
Life Assurance Claims Support Service
MEC appreciates that this is an extremely difficult time for both the family of the deceased and the employer. Our sympathetic claims team will guide the employer through the claims process and the complex documentation required to process a claim. We can also provide assistance to ensure that the benefit is paid to the appropriate beneficiary without delay as well as recommending bereavement and probate helplines and Trustee services. Group Life Assurance claims will be paid under Trust and outside of the deceased estate, therefore allowing a lump sum to be paid tax free.
Income Protection Claims Support Service

MEC has been at the forefront of group income protection claims management for many years, recognized with Industry Awards.

Our group income protection service is not just about processing the claim – we offer a very proactive, early intervention and rehabilitation advice and assist employers in reducing absence in their business with the ultimate aim of getting the employee back to work prior the end of the deferred period.

Prevention, intervention and open dialogue between all parties are key to the process and very often visits are made to both the employee and employer.

MEC can also provide advice on return to work strategies, reduced hours / roles, lump sum settlements and arrange for claims to be paid directly by the Insurer.

Every income protection claim is different and MEC can make the difference.

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